Shipping and returns
We ship within the United States only, with tracking on every order. The handling time will be confirmed before launch, and the shipping options and their costs are shown at checkout before you pay. Checkout is by Stripe.
Shipping
Shipping options
Proposed rates — not final
These are the rates we’re proposing. Checkout always shows the options and costs that apply before you pay.
| Option | Cost | Offered on | Delivery estimate | Notes |
|---|---|---|---|---|
| Free tracked shipping | Free | Orders of $75 or more | 3–7 business days | — |
| Tracked shipping | $5.99 | Orders under $75 | 3–7 business days | Bubble mailer with tracking |
| Priority Mail, insured | $14.99 | Any order | 2–4 business days | Boxed, insured — for slabs and sealed |
- US shipping addresses only — checkout won’t accept an address outside the United States.
- Delivery estimates are in business days, and they’re estimates, not guarantees.
- Every order ships with tracking.
- Local pickup will be offered once our pop-up booth in Carlsbad opens.
Packing
How we pack
Proposed packing — not final
Raw cards
Penny sleeve, then a toploader, sealed in a team bag, in a bubble mailer.
Graded slabs
Boxed, with padding so the holder can't move or crack in transit.
Sealed product
Boxed, so corners and factory wrap arrive the way they left.
Funko Pops and figures
Boxed, with the display box protected — box condition is part of the value.
Problems in transit
If a parcel arrives damaged, or doesn’t arrive
- Damaged: photograph the outside of the package and the item before you unpack any further, and keep all the packaging — the carrier may ask for it.
- Not arrived: if tracking shows delivered, check with neighbors, your building’s mail room and your local post office.
- Either way: text (760) 453-6389 with your order email and the photos.
Returns
Returns, refunds and cancellations
Proposed policy — not yet in effect
We’re finalizing our returns policy. These are the terms we’re proposing. Until this notice is gone, text us before sending anything back.
- Not as described, wrong item, or damaged in transit
- Tell us within 7 days of delivery, with photos of the item and the packaging. We pay the return postage and refund the item and the shipping you paid — or send a replacement, if we have one and you’d rather have it.
- Changed your mind
- Unopened sealed product, and cards or slabs in the condition they arrived in (raw cards in the sleeve and toploader we sent), can come back within 14 days of delivery. Return postage is yours, and the item price is refunded once it arrives and checks out.
- What we check on a return
- Raw cards are matched against the listing photos, and graded cards against the certification number on the listing.
- What can't be returned
- Sealed product that has been opened, cards taken out of their slab, and anything damaged after delivery.
- Lost in the mail
- If tracking stops moving, or shows delivered and nothing arrived, tell us. We trace it with the carrier and, if it’s confirmed lost, refund or replace it.
- Cancelling an order
- Text us as soon as you can with your order email. If the order hasn’t shipped, we cancel it and refund it in full; once it has shipped, it’s handled as a return.
How refunds reach you
Refunds go through Stripe, which can only send a refund back to the card or payment method you paid with. Stripe’s documentation says the credit usually appears 5–10 business days after the refund is issued, depending on your bank; a refund made shortly after the purchase may show up instead as the original charge dropping off your statement.
Source: Stripe, “Refund and cancel payments” (read September 2026).
Paying
Checkout is by Stripe: you enter your payment details on Stripe’s checkout page, so they go to Stripe rather than to us. Prices are in US dollars, and the shipping cost is added at checkout before you pay.
A question about an order?
Text or call with the email you used at checkout — it’s how we find the order.